Responsible Gaming

Introduction

Responsible gaming at Bigboost (operated via bigboost-ca.com) means approaching online gambling as entertainment, with conscious control over the time and money you spend. It involves understanding the risks, recognizing that gambling is not a way to make regular income, and making informed decisions that fit your personal and financial situation.

White Star B.V., the licensed operator of bigboost-ca.com under Curaçao Gaming Control Board license OGL/2023/159/0076, is committed to providing tools, information, and support to help you play safely. If at any time you feel your gambling may be getting out of control, our support team and responsible gaming resources are available to assist you with limits, breaks, or self-exclusion.

Risk Awareness

Gambling carries financial and psychological risks. It is important to recognize early signs that your play may no longer be recreational. Potential indicators of problematic or addictive gambling behaviour include, but are not limited to:

• Gambling more frequently or for longer sessions than you originally planned.
• Thinking about gambling or bigboost-ca.com constantly, even when doing other activities.
• Chasing losses by increasing stake sizes or returning quickly after a loss to "win it back".
• Spending money on gambling that was intended for rent, bills, food, or other essential expenses.
• Hiding or lying about your gambling from family, partners, friends, or colleagues.
• Feeling anxiety, irritability, or restlessness when you try to reduce or stop gambling.
• Borrowing money, using credit, or selling belongings in order to gamble.
• Neglecting work, studies, or family responsibilities because of gambling.

Self-Assessment: Check Your Gambling Behaviour

Use the following statements as a quick self-check. Answer honestly "Yes" or "No" to each question:

• I spend more money on bigboost-ca.com than I can comfortably afford to lose.
• I have tried to cut down or stop gambling but found it difficult.
• I gamble to escape from problems, stress, or negative emotions.
• I feel guilty, ashamed, or depressed after gambling.
• I have argued with my partner, family, or friends about my gambling.
• I have borrowed money, used credit, or missed bill payments because of gambling.
• I often stay longer on the site than I originally intended.
• I prioritize gambling over work, studies, or social activities.

Interpretation (non-diagnostic): If you answered "Yes" to two or more statements, we strongly recommend that you immediately reconsider your gambling habits, make use of the limit and self-exclusion tools described below, and contact a professional support service listed in the Support Resources section. This self-check is for information only and does not replace a formal clinical assessment.

Limits & Tools

Bigboost provides a range of safer-gambling tools through your personal account on bigboost-ca.com. These tools are designed to help you control your spending and the time you spend playing. You are encouraged to set conservative limits from the moment you register and to adjust them as needed.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account settings:
   • Log in to your player account at bigboost-ca.com.
   • Open the "My Account" or "Profile" section from the main menu.
   • Select "Responsible Gaming" or "Limits" (wording may vary slightly in the interface).
2. Select the deposit limit type:
   • Choose between a daily, weekly, and/or monthly deposit limit in CAD.
   • For example, you may set a daily limit of CAD 50, a weekly limit of CAD 150, and a monthly limit of CAD 500.
3. Enter your chosen amounts:
   • Type the maximum amount you wish to be able to deposit for each period.
   • Ensure that these amounts are well within your disposable income and assume that any amount deposited can be lost.
4. Confirm and apply:
   • Review your entries and click "Save" or "Confirm".
   • Once set, you will not be able to deposit more than the selected limit until the relevant time period resets.

Important: In line with industry best practices and Curaçao/CA safer-gambling standards, any request to lower your limits will normally take effect immediately. Any request to increase or remove limits may be subject to a cooling-off period (for example, 24 hours) and additional checks. Bigboost reserves the right to refuse or delay limit increases where risk indicators are present.

Time Spent Limits and Session Timers

To help you avoid excessively long gambling sessions, you may set time-based controls:

• In your "Responsible Gaming" or "Limits" area, locate the "Session Limit" or "Time Limit" option.
• Select the maximum duration for a single continuous session (for example, 30, 60, or 120 minutes).
• Once this time is reached, you will receive a notification and may be automatically logged out, preventing further play until you log in again.

We strongly recommend using session reminders (pop-up messages at fixed intervals) to help you monitor how long you have been playing and how much you have spent during that session.

Short Breaks ("Time-Out" for 24 - 72 Hours)

If you feel the need to pause your gambling activity but are not ready for a longer self-exclusion, you may apply a temporary time-out:

1. Log in to your account and go to My Account > Responsible Gaming.
2. Choose the "Time-Out" or "Short Break" option.
3. Select the desired duration, usually between 24 hours and 72 hours. Some additional options (for example, 7 days) may also be available.
4. Confirm your choice. During the selected period:
   • You will not be able to place bets or make deposits.
   • Depending on configuration, you may be prevented from logging in at all or may log in only to access account and withdrawal information.

Early cancellation of a time-out is not permitted. You must wait until the selected period expires. If you believe you need a longer break, please consider the self-exclusion options described below.

Self-Exclusion

If your gambling is causing harm or you are unable to maintain control even with limits and short breaks, self-exclusion is the most effective measure. Self-exclusion is a formal request to block access to your Bigboost account for an extended period.

How to Request Self-Exclusion

1. Access the self-exclusion menu:
   • Log in to your account at bigboost-ca.com.
   • Go to My Account > Responsible Gaming.
   • Select the "Self-Exclusion" option.
2. Choose the exclusion period:
   • Available durations typically range from a minimum of 6 months up to lifetime self-exclusion.
   • Common options include 6 months, 1 year, 3 years, 5 years, and permanent (indefinite) exclusion.
   • For serious concerns, we strongly encourage choosing at least 1 year or longer.
3. Confirm your decision:
   • Read the information about the consequences of self-exclusion carefully.
   • Tick the required confirmation boxes and click "Confirm Self-Exclusion".
   • You may be asked to confirm again by e-mail to the registered address.
4. Alternative request by e-mail:
   • If you are unable to access your account, you may send a request from your registered e-mail address to [email protected] clearly stating:
   • Your full name, date of birth, registered address (if provided), and username.
   • The fact that you wish to self-exclude from bigboost-ca.com and the desired exclusion period (minimum 6 months).

Consequences of Self-Exclusion

• Account access: Once self-exclusion is activated, you will not be able to log in to your Bigboost account, place bets, or make deposits during the exclusion period.
• Marketing communications: We will take reasonable steps to cease sending you promotional materials for the duration of your self-exclusion, subject to technical and legal limitations.
• Existing balance:
  • Where legally permitted and subject to standard verification and AML checks, any available withdrawable balance remaining on your account at the time of self-exclusion may be withdrawn by contacting [email protected].
  • Bonus funds or pending bonuses may be forfeited in accordance with the Bonus Terms available at https://bigboost.com/ca/bonus-terms.
• Irreversibility during term: Self-exclusion cannot be cancelled or shortened before the end of the selected period. This is an essential protective measure.
• After expiry: For non-lifetime exclusions, additional checks and a mandatory cooling-off period may apply before reactivation is considered. Bigboost reserves the right to refuse re-opening an account if ongoing risk is identified.

Important protective note: Self-exclusion at bigboost-ca.com applies only to the services operated under the White Star B.V. brand Bigboost. It does not automatically apply to other gambling operators or websites. Canadian players are strongly encouraged to consider external multi-operator self-exclusion schemes and blocking tools as described in the Support Resources section.

Support Resources

Professional and confidential assistance is available if you are worried about your gambling or the gambling of someone close to you. The following resources are independent of Bigboost. Contact details and hours may change, so you should verify current information on the organizations' official websites.

Local Support for Players in Canada (excluding Ontario)

• Canada National Problem Gambling Helpline (via Health Canada-related services)
  • Phone: 1-888-795-6111 (service availability may vary by province; check local health authority websites).
  • Hours: Typically 24/7 or extended hours; verify locally.
  • Languages: English and French, with access to interpretation services in additional languages in some regions.
• Canadian Mental Health Association (CMHA)
  • Website: https://cmha.ca
  • Provides mental health resources and can direct you to regional services for gambling and addiction support.
• Provincial health and addiction services
  • Each province (outside Ontario) offers its own confidential helplines and counselling services for gambling-related harm.
  • Please consult your provincial health authority website (e.g., for British Columbia, Alberta, Quebec, etc.) for updated phone numbers and contact details.

Disclaimer: The above information is provided for general reference only and may not be exhaustive or fully up to date. You are responsible for confirming the accuracy of contact details and service hours directly with the organizations concerned.

International Support Organizations

National Self-Exclusion Schemes (Outside Canada)

For informational purposes, the following examples illustrate national self-exclusion systems available in certain jurisdictions. These are not operated or controlled by Bigboost and may not be available to Canadian residents.

• United Kingdom - GAMSTOP
  • Website: https://www.gamstop.co.uk
  • Allows UK-resident players to self-exclude from all participating licensed online gambling companies in Great Britain for periods of 6 months, 1 year, or 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: via Dirección General de Ordenación del Juego (DGOJ): https://www.ordenacionjuego.es
  • Spanish residents can enroll to prohibit access to licensed gambling operators in Spain.

Note: If you are resident in a jurisdiction with a formal multi-operator self-exclusion system, we encourage you to register with that scheme in addition to using our internal self-exclusion mechanism.

Blocking and Filtering Software

Technical blocking tools can provide an additional layer of protection by restricting access to gambling websites and apps across multiple devices:

• Gamban - https://www.gamban.com
  • Paid software that blocks access to a wide range of gambling websites and apps on computers and mobile devices.
• BetBlocker - https://www.betblocker.org
  • Free tool that allows you to restrict access to gambling sites on multiple devices for chosen durations.
• General parental control tools
  • Most operating systems and internet security suites offer website-blocking and parental control features which can be configured to block gambling-related content.

These tools are independent from bigboost-ca.com. Their effectiveness may vary, and you should read and understand each provider's terms before installation.

Family and Friends Support Resources

• Gam-Anon - Support for family members and friends of problem gamblers
  • Website: https://www.gam-anon.org
  • Provides meetings (online and in-person) and resources for affected others.
• Online forums and peer support
  • Gambling Therapy and similar platforms offer moderated forums and support groups for both gamblers and their families.

All reputable support organizations treat your information confidentially and are staffed by trained professionals or volunteers experienced in gambling-related harm.

Help for Family

Gambling problems can affect partners, children, relatives, and friends. If you are concerned about someone's gambling on bigboost-ca.com or elsewhere, you also deserve support and guidance.

How to Talk to a Person Who May Have a Gambling Problem

• Choose a calm, private time when neither of you is angry or under the influence of alcohol or drugs.
• Use non-judgemental language, focusing on your feelings and observations rather than accusations (for example, "I am worried because I see you are spending a lot of time gambling and seem stressed about money").
• Listen actively and allow the person to speak about their situation without interruption.
• Avoid threats or ultimatums unless necessary for your own safety or financial protection; instead, express concern and a willingness to help.
• Encourage them to consider professional help and to use the limits and self-exclusion tools available on bigboost-ca.com.

Support for Family Members

Help is available specifically for relatives and friends of people with gambling problems:

• Gam-Anon
  • Website: https://www.gam-anon.org
  • Offers meetings, reading materials, and online resources for affected others.
• Online family support forums and chats
  • Gambling Therapy and similar services host moderated spaces where you can share your experience and obtain advice anonymously.
• Local mental health and counselling services
  • Provincial health services and the Canadian Mental Health Association can direct you to counsellors experienced in dealing with gambling-related harms to families.

Recommended Next Steps

• Encourage the person to contact a professional such as a psychologist, psychotherapist, or addiction specialist with experience in gambling disorders.
• In urgent situations (for example, suicidal thoughts, threats of violence, or acute financial crisis), contact local emergency services or crisis hotlines immediately.
• Consider obtaining separate financial advice to protect your personal finances and shared assets.
• Take care of your own wellbeing; attending support groups and, if needed, individual therapy can help you cope with stress and emotional burden.

Operator's Commitment

White Star B.V., as the operator of bigboost-ca.com, is committed to implementing reasonable and proportionate measures to detect and mitigate gambling-related harm, consistent with its Curaçao license and industry best practices applicable to Canadian players (excluding Ontario, which has its own regulatory regime).

Internal Risk-Check Procedures

• Behavioural monitoring: We may use automated systems and manual reviews to analyze patterns of play, including:
  • Very high or rapidly increasing deposit and loss levels relative to typical recreational behaviour.
  • Prolonged continuous play sessions without breaks.
  • Frequent failed deposit attempts or use of multiple payment methods.
  • Repeated attempts to reverse withdrawals or override limits.
• Warning messages and prompts:
  • Where risk indicators are detected, we may display on-site warnings, reminders of responsible gaming tools, and links to support organizations.
  • We may temporarily restrict certain features (for example, bonus offers) if we believe they might exacerbate harmful behaviour.
• Account reviews:
  • Accounts may be periodically reviewed for compliance with our Terms and Conditions, Anti-Money Laundering (AML) obligations, and responsible gaming policies. This may involve requests for additional information and documentation.

When We May Contact You Proactively

Subject to applicable privacy and data protection laws (see our Privacy Policy at https://bigboost.com/ca/privacy-policy), our support or responsible gaming team may proactively contact you if:

• Our systems identify patterns that are strongly associated with potential gambling-related harm (for example, sudden substantial losses combined with long playing sessions).
• You attempt to repeatedly override or increase previously set limits without an adequate cooling-off period.
• You self-report financial difficulties or emotional distress connected to your gambling on bigboost-ca.com.

Contact may be made by e-mail from [email protected] or, where available and lawfully permitted, by other communication channels linked to your account. In such communications, we may:

• Provide information about responsible gaming tools and support resources.
• Recommend or apply additional protective measures, such as cooling-off periods or limits.
• In severe cases, restrict or close your account to prevent further harm.

Our aim is to act in your best interests while complying with our regulatory obligations and the Terms and Conditions available at https://bigboost.com/ca/terms-and-conditions.

Updates

The responsible gaming framework, legal requirements, and technical tools may evolve over time. Bigboost may update this Responsible Gaming page to reflect:

• Changes in applicable laws, regulations, or guidance from the Curaçao Gaming Control Board or Canadian authorities (outside Ontario).
• Enhancements to our responsible gaming tools, limits, or self-exclusion options.
• Updates to contact details for support organizations or internal departments.

How you will be informed of changes:

• Website notifications: Important updates may be communicated via banners, pop-ups, or notices on bigboost-ca.com, including within your account area.
• E-mail communications: Where required or appropriate, we may send notices to the e-mail address registered on your account, particularly if changes materially affect your rights or the operation of responsible gaming tools.

You are responsible for regularly reviewing this page and the Terms and Conditions to remain informed of the current rules and protections in effect.

Last updated: 06 November 2025 (content prepared with validity and regulatory alignment intended through at least 2026, subject to earlier amendment where necessary).

Contact & Feedback

If you have questions about responsible gaming at Bigboost, need assistance using our safer-gambling tools, or wish to provide feedback on our policies, please contact us:

• E-mail - General Support: [email protected]
• E-mail - General Information / Policy Queries: [email protected]
• Registered operator: White Star B.V., Fransche Bloemweg 4, Willemstad, Curaçao (company registration number 153150), licensed by the Curaçao Gaming Control Board (license OGL/2023/159/0076).

Responsible Gaming Feedback and Self-Control Request Form (outline):

Within your account area on bigboost-ca.com (under My Account > Responsible Gaming), you may access a contact form to:

• Request assistance in setting or adjusting deposit, loss, or time limits.
• Ask for information on self-exclusion or initiate a self-exclusion request.
• Provide feedback on our responsible gaming measures or report concerns about your own or another user's behaviour (subject to privacy laws).

Please include as much relevant information as possible so that our team can respond accurately and promptly. All responsible gaming-related communications are treated with appropriate confidentiality, in line with our Privacy Policy and legal obligations.