Terms & Conditions

These Terms govern your relationship with White Star B.V., operating the online gambling website bigboost-ca.com under the brand "Bigboost" for users located in Canada (excluding Ontario). By creating an account, accessing, or using the services (the "Services") of Bigboost, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, you must not use the Services. These Terms are effective as of 1 January 2026 and replace any prior versions applicable to Canadian players (excluding Ontario).

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator: White Star B.V., a private limited company incorporated under the laws of Curaçao, registration number 153150, with registered address at Fransche Bloemweg 4, Willemstad, Curaçao, holding Curaçao Gaming Control Board licence no. OGL/2023/159/0076, including its Cyprus branch handling payment processing.
• Bigboost: The Canadian-facing operation of the Operator, provided through the website bigboost-ca.com to players located in Canada (excluding Ontario).
• Website: The domain bigboost-ca.com and any subdomains, mobile versions, or applications through which the Services are offered to Canadian players (excluding Ontario).
• User or Player: Any natural person who registers an account or otherwise uses the Services on bigboost-ca.com while physically located in Canada (excluding Ontario).
• Account: A personal, single-user account opened by a Player on bigboost-ca.com to access and use the Services.
• Services: All online casino products and related services offered on bigboost-ca.com, including but not limited to slot games, table games, live casino, and associated promotions and loyalty programs.
• Bet or Stake: Any amount of money wagered by a Player on the outcome of a game or event offered on bigboost-ca.com.
• Wager: The act of placing a Bet using either real money funds or bonus funds, as well as the total amount required to be bet to meet bonus wagering requirements.
• Balance: The total of a Player's real money funds, pending funds, and any active bonus funds in the Player's Account, as displayed in the cashier area.
• Bonus: Any promotional value credited by the Operator, including but not limited to deposit match bonuses, free spins, cashback, loyalty rewards, and free bet tokens, subject to specific terms and wagering requirements.
• Bonus Funds: Non-withdrawable funds credited to an Account under a promotion, which must be wagered according to applicable rules before they may convert to withdrawable real money.
• Wagering Requirements: The minimum total amount that must be wagered using Bonus Funds and/or associated deposits before any related winnings may be withdrawn.
• KYC ("Know Your Customer"): Identity and verification procedures applied by the Operator to confirm a Player's identity, age, address, source of funds, and payment methods in accordance with applicable laws and the Operator's policies.
• Restricted Jurisdictions: Jurisdictions from which registration and play are prohibited, including but not limited to the United States, United Kingdom, and the Canadian province of Ontario, as well as any other locations listed on the Website from time to time.
• Payment Processor: Any third-party entity engaged by the Operator, including the Cyprus branch of White Star B.V., to process deposits, withdrawals, and other payment transactions for Players.
• Chargeback: A reversal of a card or payment transaction initiated by a Player with their bank, card issuer, or payment provider.
• Abuse or Fraud: Any act or attempted act that is dishonest, illegal, or in bad faith, including but not limited to bonus abuse, chargeback fraud, identity theft, use of bots or automated tools, collusion, or manipulation of games or promotions.

Account Registration

Eligibility and Age Verification

• Minimum age: To open an Account with Bigboost, you must be at least 18 years old and have reached the legal age for gambling in your province or territory of residence in Canada (excluding Ontario). Where the local age is higher than 18, that higher age applies.
• Location: You must be physically located in Canada (excluding Ontario) at the time of placing Bets. Use of VPNs, proxies, or other tools to disguise or misrepresent your location is strictly prohibited and may result in immediate Account closure and forfeiture of funds.
• Single account: You may hold only one Account with Bigboost. Creation or use of multiple Accounts (duplicate accounts) is prohibited.

Registration Process

1. Account creation:
   • Provide accurate and complete information, including full legal name, date of birth, country of residence, address, email address, mobile number, and preferred currency (CAD).
   • Confirm that you are acting on your own behalf and not for any third party.
   • Agree to these Terms, the Privacy Policy, Bonus Terms, and Responsible Gaming Policy, as available on bigboost-ca.com.
2. Email and contact verification:
   • You must validate your email address by following the verification link sent to you by bigboost-ca.com.
   • The Operator may also require SMS or phone verification where available.
3. KYC and ongoing verification:
   • The Operator may at any time request KYC documents, including but not limited to:
     • Government-issued photo ID (passport, driver's licence, or national ID).
     • Proof of address (utility bill, bank statement, or similar, not older than 3 months).
     • Proof of payment method ownership (card copy with masked digits, bank statement, e-wallet screenshot).
     • Source-of-funds/source-of-wealth information where reasonably required.
   • Pending successful completion of KYC, the Operator may restrict deposits, Bets, Bonuses, or withdrawals.
   • Failure to provide requested documents within a reasonable time may result in Account suspension or closure and possible reporting to relevant authorities.

User Obligations

• Accuracy of data: You must ensure that all information provided during registration and throughout your relationship with Bigboost is true, complete, and up to date. You must promptly notify [email protected] of any changes.
• Password and account security:
  • You are solely responsible for maintaining the confidentiality of your login details and for all activity under your Account.
  • You must not share your login credentials with any third party or allow any other person to use your Account.
  • You must immediately notify the Operator if you suspect that your Account has been compromised.
• Prohibited users:
  • Residents or persons physically located in Restricted Jurisdictions, including Ontario, the USA, and the UK, must not register or use the Services.
  • Individuals listed on self-exclusion registers or who have requested self-exclusion with Bigboost must not open or use an Account during the exclusion period.
• Tax obligations: You are solely responsible for reporting and paying any taxes or similar charges applicable to your winnings under the laws of your province/territory and country of residence.

Betting & Gameplay Rules

General Betting Rules

• Game rules: Each game offered on bigboost-ca.com is governed by its own specific rules, paytables, and return-to-player (RTP) information provided within the game interface. In case of discrepancy between these Terms and in-game rules, the in-game rules prevail for gameplay outcomes.
• Minimum and maximum Bets:
  • Each game specifies minimum and maximum Bet amounts. You may not place Bets outside of these ranges.
  • The Operator may impose additional Account-level Bet limits for risk management, compliance, or responsible gaming reasons.
• Bet confirmation: A Bet is deemed accepted when it is registered on the Operator's servers and reflected in the game history. Once accepted, a Bet cannot generally be cancelled by the Player.
• Currency: For Canadian users, Bets are normally placed in CAD unless otherwise specified. Currency conversions, where necessary, are performed at prevailing rates applied by the Payment Processor and/or the Operator.

Placing, Modifying, and Cancelling Bets

1. Placing Bets:
   • You may place Bets only from your Account balance (real money or bonus funds as permitted by a promotion).
   • You must verify that your Bet details are correct before confirming.
2. Modification:
   • Once a Bet is confirmed and recorded on the Operator's server, it cannot be modified or withdrawn by you.
   • In exceptional circumstances of obvious error (e.g., manifestly incorrect odds or technical malfunction), the Operator reserves the right to void or adjust Bets to the correct terms.
3. Cancellation and voiding:
   • The Operator may declare a Bet void and return the Stake (or, in case of Bonus Funds, re-credit Bonus Funds) in cases of:
     • Technical failure of the game or platform affecting the outcome.
     • System errors, misconfiguration, or incorrect game parameters.
     • Suspicion of fraud, collusion, or violation of these Terms.

Live Casino, Chats, and Conduct

• Behaviour standards:
  • You must treat dealers, other Players, and staff with respect at all times.
  • Abusive, discriminatory, threatening, or obscene language or behaviour in live chat or at tables is strictly prohibited.
• Prohibited conduct:
  • Using bots, scripts, or automated systems to place Bets or interact with the Services.
  • Colluding with other Players to gain unfair advantage.
  • Exploiting bugs, loopholes, or incomplete information in games or promotions.
  • Advertising or promoting third-party services in chat.
• Consequences:
  • Violation of conduct rules may result in chat restrictions, exclusion from certain games, temporary suspension, forfeiture of winnings, or permanent Account closure.
  • Serious or repeated violations may be reported to relevant authorities.

Bonus Terms

General Bonus Conditions

• Separate Bonus Terms: All promotions offered on bigboost-ca.com are subject to these Terms, the dedicated Bonus Terms published at https://bigboost.com/ca/bonus-terms, and any promotion-specific rules displayed in the offer. In case of conflict, promotion-specific rules prevail, followed by the Bonus Terms, then these Terms.
• Eligibility:
  • Bonuses are intended for recreational Players only and may be limited to specific regions, payment methods, or user segments.
  • The Operator reserves the right to withhold or withdraw any Bonus where misuse or abuse is suspected.

Bonus Activation and Wagering

1. Activation:
   • Some Bonuses require entering a bonus code or opting in prior to making a qualifying deposit.
   • Eligibility criteria (e.g., minimum deposit amount, payment method, time of day) are stated in the promotion details.
2. Wagering requirements:
   • Unless otherwise stated, Bonuses and associated deposit amounts must be wagered the number of times specified in the Bonus Terms before any related winnings can be withdrawn.
   • Only qualifying Bets on eligible games contribute towards the wagering requirement. Different games may contribute at different percentages, and some may be entirely excluded.
3. Time limits:
   • Bonuses are subject to time limits for activation and completion of wagering, typically specified in hours or days (for example, 7 - 30 days) in the promotion description.
   • Unwagered Bonus Funds and any winnings derived from them may be forfeited automatically upon expiry.

Prohibited Games and Actions

• Game restrictions:
  • Certain games, including some jackpot and high-volatility titles, may be excluded from contributing to wagering or may contribute at a reduced rate (e.g., 0%, 10%, or 50%). The current list is provided in the Bonus Terms and may be updated.
• Betting patterns and abuse:
  • The following conduct is considered bonus abuse and may result in forfeiture of Bonuses and winnings and/or Account closure:
    • Placing single Bets exceeding the maximum allowed Bet size for Bonuses, as stated in the Bonus Terms.
    • Low-risk or zero-risk betting strategies designed to clear wagering requirements with minimal risk.
    • Delaying game rounds (including free spin features) to a time after wagering is completed or a new deposit is made.
    • Using multiple Accounts, payment methods, or devices to claim the same promotion more than once.

Combining Promotions and Bonus Management

• Non-stacking of welcome offers: A Player may usually claim a particular welcome offer only once. Attempting to register multiple Accounts to re-claim welcome offers is prohibited.
• Concurrent Bonuses:
  • Unless explicitly allowed, only one active Bonus (including free spins) may be in play at any given time.
  • Activating a new Bonus while another one is active may result in cancellation or forfeiture of the existing Bonus and its associated winnings.
• Bonus removal:
  • You may request removal of an active Bonus by contacting customer support, understanding that this may result in loss of associated winnings.
  • The Operator may remove or adjust Bonuses where necessary to correct errors, address abuse, or comply with legal or regulatory obligations.

Payments & Withdrawals

Deposits

• Deposit methods: Bigboost supports a range of methods for Canadian Players, which may include:
  • Credit and debit cards (e.g., Visa, Mastercard) processed via the Cyprus branch of White Star B.V. or other Payment Processors.
  • E-wallets and online payment systems, where enabled.
  • Interac and other Canadian-focused banking solutions, where available.
  • Selected cryptocurrencies, where offered, converted as necessary by the Payment Processor.
• Limits and fees:
  • Minimum and maximum deposit amounts are displayed in the cashier for each method.
  • The Operator does not generally charge deposit fees, but your bank or Payment Processor may apply its own fees or currency conversion charges.
• Use of funds:
  • You must deposit only from payment methods held in your own name.
  • The Operator is not a financial institution and does not provide interest on Account balances.

Withdrawals

1. Withdrawal methods and processing:
   • Withdrawals are, where possible, processed back to the same method used for deposit, subject to technical and regulatory constraints.
   • If a method does not support withdrawals, you may be asked to select an alternative method, subject to additional verification.
   • Typical processing times are indicated in the cashier; internal approval usually occurs within a reasonable time, but additional time may be required for KYC checks, banking processes, or weekends/holidays.
2. Conditions for withdrawal:
   • You must have satisfied any applicable wagering requirements for Bonuses or free spins associated with your Balance.
   • All KYC verification requests must be completed satisfactorily before withdrawals are processed.
   • The Operator reserves the right to split, delay, or refuse withdrawals where legally required or where suspicious activity is detected.
3. Limits and fees:
   • Minimum and maximum withdrawal amounts per transaction, day, or month are displayed in the cashier and may vary by method.
   • The Operator may allow higher limits for VIP Players, subject to internal approval.
   • The Operator may charge reasonable withdrawal fees in specific circumstances, which will be disclosed before confirming your request.

Refunds, Chargebacks, and Balance Adjustments

• Refunding Bets and Bonuses:
  • In case of game malfunctions, technical issues, or mis-set parameters, the Operator may:
    • Void affected Bets and return the Stake to your Balance; or
    • Adjust Account balances to reflect the correct result.
  • Where Bonus abuse or fraudulent activity is identified, the Operator may remove Bonuses, reverse winnings, and adjust your Balance accordingly.
• Chargebacks and reversals:
  • If you initiate a chargeback or similar payment reversal, the Operator may:
    • Immediately suspend or close your Account.
    • Deduct the disputed amount and any associated fees from your Balance.
    • Pursue collection of any outstanding amounts via third-party agencies or legal proceedings.
• Anti-money laundering:
  • The Operator conducts risk-based monitoring of transactions to comply with applicable anti-money laundering and counter-terrorist financing obligations in Curaçao and other relevant jurisdictions.
  • Unusual or suspicious activity may result in reporting to competent authorities, freezing of funds, or Account closure.

Limitation of Liability

Operator's Obligations

• Fairness and integrity:
  • The Operator undertakes to provide games that operate fairly and in accordance with their published rules and RTP, using certified random number generation where applicable.
  • The Operator will use reasonable efforts to ensure that the Services comply with its Curaçao licence and generally accepted industry standards.
• Availability and accuracy:
  • The Operator endeavours to keep the Website and Services available and functioning correctly but does not guarantee uninterrupted access.
  • Information displayed on the Website (including balances, results, and promotions) is believed to be accurate; however, minor discrepancies due to latency or technical issues may occur and may be corrected by the Operator.

Exclusions and Limitations

• No warranty: The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, the Operator disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Technical failures:
  • The Operator is not liable for losses arising from:
    • Internet or network interruptions, latency, or disconnections on your side.
    • Hardware or software failures of your devices.
    • Third-party service outages (including Payment Processors and telecommunications providers).
  • In the event of a game malfunction or interruption caused by the Operator's systems, affected Bets may be voided and Stakes returned as described in these Terms, which shall be your sole remedy.
• Maximum compensation:
  • To the fullest extent permitted by law, the Operator's total liability to you arising out of or in connection with any Bet, game, or event shall not exceed:
    • The amount of the Bet or Stake placed on that game or event; or
    • In the case of an error relating to your Balance, the amount of funds that were subject to the incorrect transaction.
  • The Operator is not responsible for any indirect, consequential, incidental, punitive, or special damages, including loss of profits, loss of data, or loss of opportunity.
• Legal exceptions: Nothing in these Terms excludes or limits any liability which cannot legally be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation.

Intellectual Property Rights

Ownership of Content and Software

• Operator and licensors:
  • All rights, title, and interest in and to the Website bigboost-ca.com, the Bigboost brand, and all associated content and software are owned by the Operator or its licensors, including game providers.
  • This includes, without limitation, text, graphics, logos, icons, images, audio and video content, animations, game mechanics, source code, and underlying databases.
• Limited licence:
  • You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services solely for personal, non-commercial entertainment purposes in accordance with these Terms.
  • No other rights are granted, and all rights not expressly granted remain reserved by the Operator and its licensors.

Restrictions on Use

• Prohibited activities:
  • You may not:
    • Copy, reproduce, distribute, modify, adapt, translate, or create derivative works from any part of the Website or content without prior written consent.
    • Reverse engineer, decompile, disassemble, or attempt to access the source code of the Website or games, except to the extent expressly permitted by law.
    • Use any automated tool, spider, scraper, or robot to access or extract data from the Website.
• Trademarks:
  • The Bigboost name, logo, and any other trademarks displayed on bigboost-ca.com are trademarks or registered trademarks of the Operator or its licensors.
  • You may not use any trademarks in any manner that may cause confusion or imply endorsement without prior written permission.

Privacy & Data Protection

Your personal data is collected, used, stored, and disclosed in accordance with the Operator's Privacy Policy available at https://bigboost.com/ca/privacy-policy. By using Bigboost and creating an Account on bigboost-ca.com, you acknowledge that you have read and understood the Privacy Policy and consent to the processing of your data as described therein, including for the purposes of:

• Account creation and management,
• Provision of the Services and customer support,
• Compliance with legal and regulatory obligations (including KYC and anti-money laundering), and
• Marketing communications, where permitted and subject to your preferences.

In case of conflict between these Terms and the Privacy Policy concerning personal data, the Privacy Policy will prevail with respect to data protection matters.

Changes to Terms

Modification and Notification

• Right to amend: The Operator may amend these Terms, including any referenced policies, from time to time to reflect changes in legal, regulatory, technical, or business requirements.
• Notification methods:
  • Material changes will be communicated via:
    • Email to the address registered with your Account, and/or
    • On-site notice, such as a banner, pop-up, or message upon login on bigboost-ca.com.
  • The updated Terms will be published on bigboost-ca.com indicating the effective date (not earlier than the date of publication, save where immediate effect is required by law).

Acceptance of Updated Terms

• Continued use: Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of those changes.
• Right to discontinue use:
  • If you do not agree with the updated Terms, you must stop using the Services, request withdrawal of any eligible funds, and close your Account.
  • In such cases, the version of the Terms in force at the time of your last Bet may continue to apply to historical activity, to the extent necessary.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

• Grounds for suspension/closure:
  • The Operator may suspend or close your Account, withhold funds, or restrict your access in whole or in part where:
    • You breach or are reasonably suspected of breaching these Terms, the Bonus Terms, or any applicable policies.
    • You provide false, misleading, or incomplete information, or fail to complete KYC checks.
    • There is suspicion of fraud, collusion, money laundering, chargeback, or other unlawful activity.
    • You are found to be underage or located in a Restricted Jurisdiction (including Ontario) when using the Services.
    • It is required by law, regulatory order, or instructions from the Curaçao Gaming Control Board or other competent authority.
• Consequences:
  • During suspension, you may be unable to deposit, place Bets, or access some or all of the Services.
  • In cases of confirmed serious breach or unlawful activity, the Operator may close your Account and:
    • Forfeit Bonuses and associated winnings.
    • Retain or confiscate funds where required or permitted by law or regulatory obligations.

Player-Initiated Closure

• Voluntary closure: You may request closure of your Account at any time by contacting customer support at [email protected].
• Self-exclusion:
  • Bigboost offers self-exclusion and other responsible gaming tools, as described at https://bigboost.com/ca/responsible-gaming.
  • If you request self-exclusion, the Operator will take reasonable steps to prevent your access for the specified period, subject to technical limitations and your cooperation.

Refunding of Funds on Termination

• Real money balance:
  • Upon closure of your Account (other than for serious breach, fraud, or legal constraints), the Operator will return to you any remaining real money Balance, subject to:
    • Completion of KYC/verification checks, and
    • Deduction of any fees, chargebacks, or amounts legitimately owed to the Operator.
• Bonuses and winnings:
  • Active Bonuses and related winnings that have not met wagering requirements at the time of closure will ordinarily be forfeited, unless otherwise required by law or expressly agreed.
• Notification:
  • Where legally required or appropriate, the Operator will notify you by email of the reasons for closure or suspension, subject to any restrictions on disclosing information related to anti-money laundering or security investigations.

Governing Law & Jurisdiction

Applicable Law

• Governing law: These Terms, your Account, and your use of the Services are governed by and shall be construed in accordance with the laws of Curaçao, without prejudice to any mandatory consumer protection laws that may apply in your place of habitual residence in Canada (excluding Ontario) to the extent they cannot be contractually waived.

Dispute Resolution

• Internal complaint process:
  • If you have a complaint, you must first contact customer support at [email protected] and provide:
    • Your full name, username, and registered email address.
    • Detailed description of the issue and relevant dates, amounts, and screenshots where available.
  • The Operator will acknowledge receipt of your complaint and endeavour to resolve it within a reasonable time.
• Escalation:
  • If you are not satisfied with the outcome of the internal process, you may request escalation to a supervisor or the legal department at [email protected].
  • For disputes relating to the Operator's Curaçao licence, you may also contact the Curaçao Gaming Control Board via https://gamingcontrolcuracao.org, subject to its procedures.
• Court jurisdiction:
  • Subject to any mandatory local law rights and any applicable alternative dispute resolution mechanisms, any dispute arising out of or in connection with these Terms shall be submitted to the competent courts of Curaçao.

Contact Information

For any questions, complaints, or legal notices related to Bigboost and your use of bigboost-ca.com, you may contact the Operator as follows:

• Customer Support:
  • Email: [email protected]
• General and Legal Inquiries:
  • Email: [email protected]
• Registered Office of Operator:
  • White Star B.V.
  • Fransche Bloemweg 4
  • Willemstad, Curaçao
  • Company registration number: 153150
  • Gaming licence: OGL/2023/159/0076 (Curaçao Gaming Control Board)
• Official Website for Canadian Players (excluding Ontario):
  • https://bigboost-ca.com
• Regulator Portal:
  • Curaçao Gaming Control Board: https://gamingcontrolcuracao.org